Innovation is generally aimed at adding incremental features to existing products or portfolios. Therefore the funds for customer value creation are often too minuscule to move the needle and, sadly, considered a stretch. They are the first budget to get slashed when financials are under pressure.

Innovation is generally aimed at adding incremental features to existing products or portfolios. Therefore the funds for customer value creation are often too minuscule to move the needle and, sadly, considered a stretch. They are the first budget to get slashed when financials are under pressure.

Welcome to the Experience Economy. Where every customer touchpoint is a brand experience.

When we talk about gaining fast growth, you need to look at what Customers are leaning into.

The Livestream eCommerce market is expected to grow from $5 billion in 2020 to reach $11 billion by the end of 2021!

People surround themselves daily with entertainment, connections, emotion, and humanity. Yet, the second we think of business, this passion is lost. And so are customers.

Coming out of an incredibly tough 15 months, we all need to grow. This is Part 1 of a series as to how Amazon grows year upon year.

What does it mean to be happy? Is happiness a thing? Or is it an endless (fruitless) pursuit?

Being happy means perfection - is there such a thing? Gratitude is the journey to happiness.

Change is coming. As leaders, our job is to prepare our teams for that change. And the sooner you start, the sooner your team will be mentally ready.

Why do some companies fail and others rise?

Here’s a short video from a recent keynote about building growth companies. It deep-dives into building a Purpose, Belonging, and Belief.

“Why should I work for you?”

We need to stop selling and build experiences. And to build great Customer Experiences, you need to think People First, Strategy Second.

As humans, we're a touchy-feely breed. We have opposing thumbs, and one of the reasons humans rose above other animals, was our increased EQ due to increased brain size. Great ideas, innovation, and creativity come from EQ, rarely from IQ.

I thought I knew how to lead, and then I joined Amazon and worked in tech.

Saying no early is key to keeping morale high, and the teams focused.

The number 1 reason key players leave companies is the lack of values that are a part of everyday work-life, that hold people (leaders) accountable.

DE&I efforts: 47% will have slight or some effect.